Privacy

1. Introduction

House of Padmavati respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you place an order or create an account, we may collect:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling orders
• Communicating with you about your order
• Providing customer support
• Sending order updates and shipping confirmations
• Improving our website and services
• Analysing website usage and trends
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Analytics and Tracking

We use the following analytics and tracking services:

• Google Analytics – to understand website traffic and user behaviour
• Microsoft Clarity – to understand user interactions and improve user experience
• Meta Pixel – for advertising and conversion tracking (when enabled)

These services may use cookies and similar technologies to collect information about your browsing activities.

5. Third-Party Services We Use

We rely on the following third-party services to operate our website:

• Supabase – hosting, database, and authentication
• Razorpay – payment processing
• Resend – email delivery
• Vercel – website hosting and deployment

These third-party services have their own privacy policies governing the use of your data. We encourage you to review their policies.

6. Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (payment processing, shipping, email delivery, analytics)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a business transfer (merger, acquisition, or sale of assets)

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When no longer needed, your data will be securely deleted or anonymised.

10. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and personal information
• Email Change: Request a change to the email address associated with your account
• Opt-Out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at houseofpadmavati@gmail.com.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: